Last updated: February 6, 2026
Exora Group is a company specializing in the design, structuring, provision and management of outsourced operational teams exclusively for professional clients (B2B). Any order implies the Client's unreserved acceptance of these General Terms.
These General Terms constitute the sole basis of the commercial relationship.
The contract is formed upon validation of the online order. The "click" process associated with the checkbox constitutes an electronic signature with the same value as a handwritten signature.
Exora is bound by an enhanced best-efforts obligation, to the exclusion of any obligation of result. Exora does not guarantee any specific revenue or profitability.
The Client commits to providing all necessary access and information. Any delay by the Client suspends Exora's SLA commitments and releases its liability.
Prices expressed in Euros, excluding VAT.
Execution begins after payment confirmation (prepayment).
Late payment interest (REFI rate + 10 points), €40 flat-rate penalty and service suspension within 48 hours.
Any invoice not disputed within 10 days is deemed accepted.
The contract is concluded for a firm and irrevocable initial period of three (3) months from the date of service activation.
Upon expiration of the initial period, the contract is tacitly renewed for successive monthly periods.
After the initial commitment period, either party may terminate the contract with thirty (30) calendar days' written notice.
Any period commenced is due in full.
Any termination requested by the Client before the expiration of the initial commitment period results in the immediate payability of all remaining amounts due until the end of the three (3) months.
Prohibition on hiring or contracting with any Exora employee during the contract and 24 months thereafter.
Penalty: In case of violation, a flat-rate indemnity equal to twelve (12) months of the last average monthly billing per affected resource shall be due.
Exora's methods, know-how, tools and frameworks remain its exclusive property.
Deliverables become usable by the Client, after full payment, through a personal, non-exclusive, non-transferable and unlimited-in-time right of use.
Exora's liability is limited to direct and foreseeable damages.
In any event, the total amount of indemnities payable by Exora is capped at the total amount excluding VAT invoiced to the Client during the twelve (12) months preceding the triggering event.
Absolute confidentiality on information exchanged during the contract and 5 years after its termination.
Exora acts as Data Processor. The Client is Data Controller. Details are set out in Exora's Privacy Policy.
Exora's personnel remain under its exclusive authority. The Client indemnifies Exora against any financial consequences in case of reclassification attributable to its organization.
Exora is authorized to subcontract services and replace any contributor at any time to ensure service continuity.
Applicable service levels (SLA) are defined in the order summary and/or in Exora's operational documentation made available to the Client via their client portal or any other durable medium.
SLAs constitute objectives for handling and prioritization, without commitment to results, in accordance with Exora's enhanced best-efforts obligation.
Any deliverable not contested within five (5) business days is deemed permanently validated.
When Exora uses tools, software, IT access or environments provided by the Client, Exora cannot be held responsible for failures, security breaches, data losses or malfunctions attributable to them.
At the end of the contract, Exora has no obligation for free process transfer. A reversibility service may be charged.
Execution suspended in case of an unforeseeable event rendering the service technically impossible.
Exora's computer logs and server logs serve as proof of orders and validations.
Exora may freely assign the contract to any affiliated entity. The Client may not assign its rights without written consent.
Prices may be modified with 30 days' notice. Failure to terminate constitutes acceptance.
The Client acknowledges that services provided by Exora fall under an enhanced best-efforts obligation.
The Client assumes full responsibility for administration rights, access and authorizations entrusted to Exora or any entity acting on its behalf.
Exora may suspend service if the Client's requests present a legal or ethical risk.
Failure to enforce a clause does not constitute a waiver of future enforcement.
If a clause is void, the others remain fully enforceable.
These General Terms and the order summary supersede all prior exchanges.
The risk related to the Client's commercial activity remains its sole responsibility.
Liability, non-solicitation and jurisdiction clauses survive the termination of the contract.
Exora may cite the Client's name/logo as a reference, unless refused in writing.
Exclusive jurisdiction of the Commercial Court of Exora srl's registered office, under Belgian law.
The French version prevails over any translation.
Any amendment to these General Terms will be notified. Continued use of services after 30 days constitutes acceptance.
Any service used by the Client without reservation is deemed compliant.
Exora retains the history of exchanges for evidentiary purposes.
Use of Exora for illegal activities or spamming is prohibited.
The Client confirms having the capacity to bind its company through online acceptance.
Clicking acceptance or making payment constitutes unreserved acceptance of all 37 articles.
Exora Group may, at its sole discretion, grant a referral commission to a client or partner (hereinafter the "Referrer") who has facilitated an effective introduction to a new client (hereinafter the "Referred Client"), within the framework of a real, traceable business introduction recognised by Exora Group.
Participation in a referral programme does not create any automatic, vested or permanent right to remuneration.
The referral commission is only due if all of the following conditions are strictly met:
The calculation methods for the referral commission (rate, calculation base, duration, any caps) are defined by Exora Group within the framework of the current referral programme or by separate written agreement.
Exora Group reserves the right to modify, suspend or terminate the referral programme at any time, without retroactive effect on commissions already earned and definitively due.
Payment of any commission is strictly conditional upon the Referrer issuing an invoice compliant with applicable legal and tax provisions, explicitly mentioning a service of the type: "Referral commission – business introduction".
No payment may be made:
Commissions are calculated exclusively on the amounts excluding tax effectively collected, to the exclusion of any tax, fees, penalties, discounts or credits.
The Referrer remains solely responsible for all of its tax, social and reporting obligations related to commissions received.
Exora Group shall under no circumstances be held liable for any failure by the Referrer to comply with its legal or regulatory obligations.
The following are expressly excluded from any right to commission:
Exora Group reserves the right to refuse, suspend or cancel any commission in the event of legitimate doubt as to the reality, compliance or legality of the business introduction.
The referral arrangement does not entail any exclusivity, any mandate, any commercial representation and does not create any link of subordination, agency or partnership between Exora Group and the Referrer.
